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Starting April 1, 2024, the Sunglass Fix is collecting VAT during checkout for all UK and EU customers to avoid shipping delays caused by customs. In the rare case duties or tax are required it is the customers responsibility to pay them if Sunglass Fix did not collect them at checkout.
Australian customers can expect their lenses in 2-5 business days on the east coast. Rural Areas and Western Australia should receive them in 1-2 weeks. Express deliveries should arrive in 2-4 days and is tracked. Sunglass Fix is not in an express post overnight area. Regardless, Express Post still arrives fast and is a good service for Regional areas and Western Australia customers that need lenses quickly.
We use DHL ecommerce and SEKO global for almost all our international shipments.
DHL and SEKO will typically take all packages directly to your country's postal systems for final domestic delivery. We have heavily subsidized shipping cost and offer faster shipments with tracking at a very discounted rate so please consider using them if you want your product faster and tracking is important to you.
| Estimates for Free Shipping | Fastest Time | Average Time | Maximum Time | Refund or Reship |
| Australia | 2-6 business days | 4-8 business days | 10 business days | 12 business days |
| New Zealand | 1- 2 weeks | 2 - 3 weeks | 3 - 5 weeks | 5 weeks |
| Asian Region | 1 - 2 weeks | 2 - 3 weeks | 3 - 5 weeks | 5 weeks |
| USA | 5 Days - 1.5 weeks | 1.5 - 2 weeks | 2 - 5 weeks | 5 weeks |
| UK/Western Europe/Canada | 2 - 3 weeks | 2 - 4 weeks | 4 - 6 weeks | 6 weeks |
| Israel | 3 - 4 weeks | 3 – 5 weeks | 5 – 7 weeks | 8 weeks |
| Arabian Region | 3 - 4 weeks | 3 - 5 weeks | 5 - 7 weeks | 8 weeks |
| South & Central America | 3 - 5 weeks | 5 - 6 weeks | 6 - 9 weeks | 10 weeks |
| African Region | 3 - 5 weeks | 5 - 6 weeks | 6 - 9 weeks | 10 weeks |
| Eastern Europe/Russia | 3 - 5 weeks | 5 - 7 weeks | 7 - 9 weeks | 10 weeks |
When calculating your estimated delivery date, please use the actual shipping date of your lenses, which you will receive by email.
If your package does not arrive within the Maximum Delivery time frame, please contact us about missing or lost mail after verifying your shipping address.
Saudia Arabia, Qatar, and UAE customers are all required to provide a Post Office Box. Street Addresses are not accepted by DHL, and DHL will return your package if we don't catch it before shipment. This will cause long delays.
Sunglass Fix manufactures and ships all lenses from Australia. However, we do have return partners in USA and UK to make returns easier for our customers.
Please visit our Returns and Exchanges Page for return and exchange information.
Our couriers have informed us that they will not ship to the below countries.
| Afghanistan | Dominica | Fiji |
French Guiana |
| French Polynesia | Guadeloupe | Honduras |
Libya |
| Martinique | New Caledonia | Nicaragua |
Niue |
| N. Korea | Papua New Guinea | Picarn Island |
Reunion |
| Syria | Tokelau | Tonga |
Tuvalu |
| Vanuatu | Western Somoa | Yemen |
S. Africa due to delays |
| Crimea Ukraine | Cuba | Guatemala |
Iran |
| Sudan | Russia |
|
